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Click below for brochures (pdf files)
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OfficeServ Link
The OfficeServ Link application is a software application that links the Samsung iDCS or OfficeServ 7200 telephone system to a Windows based computer. The OfficeServ EasySet application is a management tool designed to give OfficeServ users a simple and friendly way to configure the features and button assignments of their Samsung digital telephone.
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Samsung OfficeServ Call is a simple-to-use and cost-effective call management application for call logging, contacts, scheduling, and digital telephone programming.
OfficeServ Call offers computer users a comprehensive range of telephony and call management functions at the desktop including:
- Screen-pop Microsoft® Outlook records based on Caller ID
- Answering and Dialing calls with a mouse click
- Change your station settings
- Call Log for incoming and outgoing calls
- Display the status of other extensions (Busy Lamp Field)
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Samsung OfficeServ Softphone
Samsung OfficeServ Softphone is a Voice over IP (VoIP) application that enables iDCS 500 IP-Enabled, iDCS 100 IP-Enabled, and OfficeServ 7200 system users to communicate with the switch over the LAN or WAN from their PC. This application is ideal solution for telecommuters and road warriors.
OfficeServ Softphone is a Windows-based software application that allows mobile workers within the enterprise to access their business telephony communications seamlessly and reliably as if they were at their own desk, wherever and whenever. Softphone provides various features:
- Place, receive calls on both internal and external
- Access Voice Mail and Message Notification
- Calling Party Name/Number Display
- Conference/Group Conference
- Transfer/Hold/Call Forwarding
- Import/Export Outlook Contacts, look up and dial directly from Personal Directory
- Call Logs/History tracks all your inbound and outbound calling activity
- Send short messages to other Softphone users
- 99 Programmable Keys in AOM (Add On Module
Samsung OfficeServ Softphone benefits:
- Office ITP phones on the road, dialing from anywhere in the world
- Secure access to office resources as if at your desk
- Easy to install & use, customize to your own need
- Improve productivity of telecommuters & road warriors
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OfficeServ DataView
Samsung's solution for live monitoring and historical reporting
The OfficeServ DataView application provides comprehensive information and statistics, giving call centers increased functionality and greater efficiency.
OfficeServ DataView comprises three components:
- Data Collector: Collects and analyzes callevents on the system
- Data Manager: Calculates and saves statistics from collected data
- Scheduler: Provides database andscheduled report management
The OfficeServ DataView application offers key features for greater functionality and cost-efficiency:
- System wide On/Off License Model
- Data is stored in Microsoft® Access database or SQL server formats
- Built-in warning for Access database storage limits
- Database backup with reporting capabilities
- Web-based application designed specifically for Internet Explorer software
- User accounts with multiple permission levels provide data access
- 45 statistical reports track trunk, station, Voicemail(VM) and Automatic Attendant (AA) usage, as well as Uniform Call Distributor (UCD) and operator group statistics
- 14 live monitors track trunk, station, UCD, operator and VM/AA activity
- Report scheduling for daily, weekly or monthly statistics
- Up to 18 reports can be generated for each interval
- Configurable agent PC wallboard-type window displays up to 22 statistics using programmable alarm thresholds
- Any and all reports exported to Microsoft® Excel with one click
- Abandoned Call List displays details of each lost call
- Station and trunk port statistics list all calls to or from specific station or trunk, including detailed call information
- Multilingual support per user account - English, Korean,German and Italian
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