Stuck in a multi-provider information technology nightmare? Outsourcing technology can save money and grant access to all the latest equipment, but multi-sourcing can cause headaches. These top five reasons to outsource technology to a single partner will explain the ways one provider can help your business.
1. Cut Supplier Management Costs
Cost control is a high priority for businesses that outsource; data compiled by the Statistic Brain Research Institute shows that 44 percent of U.S. businesses outsource primarily to control or shrink operational costs. However, using multiple outsource vendors to handle your communications systems can actually inflate your company’s maintenance costs.
Each added partner increases the demand on your internal management team to track performance, schedule calls, and implement deliverables. This eats into the total value of service contracts, giving your own team less time to accomplish goals, which negatively impacts your return on investment. By housing technology needs under a single partner like c2mtech, you’re reducing strain on your in-house systems, lowering management costs, and increasing opportunities for net growth.
2. Close Gaps in Service Areas
Getting all outsource partners on the same page about services rendered and project scope is difficult. Without clear communication channels and information sharing between vendors, gaps can emerge that lead to missed opportunities and inefficiencies across your departments. The business may also have emergent technology needs that no current vendor can meet due to contractual restraints or lack of service offerings. A single-partner solution optimizes performance. Teams won’t need to coordinate with multiple providers and can often work with a single contact for project management and troubleshooting. This route leads to better agility, giving the provider a clear picture of company needs while reducing delivery times.
3. Mitigate Operating and Delivery Risks
With too many hands involved in communication and IT, one misstep due to shared controls or overlapping services can cause failures across multiple systems. Imagine your entire phone system down for a week, but only one provider kept clear service logs. Suppose one vendor doesn’t deliver an important security upgrade because another provider didn’t complete a task on time?
When you choose an all-inclusive outsource company like c2mtech, you get IT, security systems, A/V, internet, telecommunications, and cabling housed under the same provider. This bundled strategy means just one provider is accountable for deliverables, meaning reduced operational and delivery risks for your business.
4. Establish a Long-Term Relationship
Bundling your outsourced technology needs with one partner gives your company a unique opportunity to create a long-term business relationship. By structuring contract terms that demand performance while encouraging growth, your company can play an instrumental role in helping an outsource partner prove themselves. As they grow, you benefit from better service offerings, more experienced staff, and advanced technology. Building a long-term business relationship may also give your company access to features and services not available to newer clients, such as new services to try in beta form before they’re available to the public.
5. Be the Most Important Client
By spreading your phone, IT, and security needs across multiple companies, you splinter your business’s overall contract value. As a result, your outsource partners may have fewer hours to devote to your accounts because the demands of larger clients may take precedence. If you sense that your business isn’t a priority for a provider, you’re not getting maximum value from your investment. Solve these issues by bringing all your technology demands to one partner that cares about your business needs and has enough experience to deliver. By choosing c2mtech, you’re getting a company that has deep roots in the telecommunications industry. Other providers, still stuck in analog communication systems, lack the ability to tackle modern technology concerns.
When you contact c2mtech, your business is connecting with a telecommunications heavyweight that installs and services its own equipment and provides peace of mind from the knowledge that you’ve hired the right firm the first time.